They manage questions, returns, shipping issues and all other inquiries. Our front line representatives have all the answers. If you've ever called us, you might appreciate putting a face to their voice/names. Meet our Customer Care Team.
Meet Rhonda our Customer Care Manager
What do you do? I am the Customer Care Manager and also assist in the warehouse when needed.
Where are you from? I was born in Northern California. I moved to Southern California when I was four and grew up in Hollywood.
What's the one thing you can't live without? My family/my pets/my car/French fries/Miraval. Oh wait, that's five!!
What was the biggest risk you ever took and what did you learn from it? I was never a big risk taker. I can say that I should have taken a job opportunity in Hawaii before I was married and had kids. I learned that, when given an opportunity, TAKE IT!
What do you do in your spare time? I love to practice yoga (it keeps me sane) and shop.
What's your favorite part about working for SWAK? I really enjoy the company of my co-workers. It really is like having a second family.
Describe your fashion style. California casual...flip flops in the summer, UGG's in the winter.
If you were to give us one piece of fashion advice what would it be? You do you. Whatever that may be; whatever makes you comfortable.
Meet Candice our Customer Care Associate
What do you do? I answer our customer care line and reply to all customer care emails. I help customers place orders and manage refunds.
Where are you from? Los Angeles, CA
What's the one thing you can't live without? Colour Pop, my boyfriend and my cat-Romeo
What do you do in your spare time? Lay out by the pool and shopping..I'm obsessed with both.
What's your favorite part about working for SWAK? Our customers are super sweet and I love helping people find clothes that fit them!!
Describe your fashion style. My go to is a t-shirt and jeans.
If you were to give us one piece of fashion advice what would it be? You're beautiful! Dress for yourself!
Share with us your three favorite SWAK pieces. I love the girly chic feeling of the Beverly Zipper Jacket. I also love the Gabriella Ruffle Tank..those ruffles are so cute. And I own the Pretty Cami in every color- so versatile.