SWAK Designs has partnered with a third party shipper to service our international customers in over 200 countries and several US Territories. To ship internationally, just click on the " Outside the U.S.? " button in your Shopping Cart. If you are already in Checkout and have entered an international Ship To address, you will be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment. At this point, you still have the ability to review your order and/or cancel.
Upon completion of your order, your credit card will be charged for the entire purchase. We will ship your order to the third party distribution facility where they will process the order and transport it to your international address. There are no additional fees or registration processes with this service.
When you place an order through our international checkout, FedEx Cross Border processes any financial transactions.
FedEx Cross Border accepts a variety of international currencies and credit cards. Our system will automatically show you all accepted payment options, at checkout, based on your selected billing address.
Our most common payment methods for international orders include:
At this time, we cannot accept PayPal Credit (formerly Bill Me Later), SWAK Designs Gift Cards, Money Orders, Checks, Cash on Delivery (COD) or any other payment option not listed at checkout.
Any transactions processed by FedEx Cross Border will appear as FedEx Cross BorderEU LONDON GB.
SHIPPING TIME FRAME
We ship most items within 1-3 business days after you place your order. The delivery time frame may vary according to the destination and the shipping option you selected when you place your order. Each option has a different average delivery time.
These Shipping timeframes are in addition to the standard shipping time for an item to arrive at the international shipping facility from our SWAK warehouse.
FedEx does not deliver to PO Boxes
If your order does not arrive by the estimated delivery date, or you did not receive your order when tracking shows it was delivered, please contact firstname.lastname@example.org
Since we have a very small time frame between receiving and fulfilling your order, at this time, you cannot change or cancel your order once it is submitted.
If you need to send items to multiple addresses, please place separate orders.
Unless otherwise stated in the offer's Terms and Conditions, most SWAK Designs coupons and discounts will apply to international orders. Shipping offers will not apply.
Note: If you are shipping an order to an APO/FPO/DPO or Puerto Rico address, please use our U.S. site to place an order.
Shipping rates and fees will vary based on the order and shipping destination.
We will always display your order total in the currency you selected, including any shipping rates or fees. There are no additional charges or duties when the order arrives at your door.
International shipping rates are calculated during checkout based on your desired shipping method (International Economy or International Express), quantity, total weight of your order, and the destination’s postal code. Additional charges related to shipping, duties, or taxes are available at checkout for review before you complete your purchase.
At checkout, your order will include an International Service Fee, which covers any additional fulfillment costs to international destinations. This fee is included to help us provide a wider range of products and a higher level of service for our international customers. We are constantly working to improve our systems to help reduce these charges.
Shipment insurance protects your order against damage or loss while your order is in transit. You can purchase shipment insurance for 2% of your order’s cost, covering the value of your entire order. This insurance is automatically included at checkout. To opt out of this service, click “Remove” next to the Insurance field before you submit your order.
The employees who process your order are thoroughly trained and evaluated on proper packaging methods to ensure your items arrive in pristine condition. However, we encourage our customers to utilize our insurance program to protect any accidental damage. Without insurance, you may not file a claim for any loss or damage that occurred during the international shipping process.
If there is an incident during shipping, insurance will cover:
At this time, we are unable to process returns for international orders except in the case of defective product. For items damaged in transit, you will need to contact FedEx Cross Border directly.
In the case of a defective item, we will replace your item after you return the original item back to us. You must return the items with all tags and labels attached with all original materials included with the shipment. We inspect all returned items to determine the defect. We must receive your returned items at our processing facility within 45 days of delivery. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued.
EXCHANGES OR REPLACEMENTS
At this time, we are unable to process exchanges or replacements for international orders. If you wish to make an exchange or need a replacement, you must return the original item back to us and place a new order for a replacement item.
SHIPPING INTERNATIONALLY FROM THE US
FedEx Cross Border enables merchants, like us, to safely accept international orders and provide a seamless shopping experience to customers around the world.
FedEx Cross Border accepts a variety of international currencies. They offer customized payment options based on your country selection. When you place an order, FedEx Cross Border calculates and displays a guaranteed order total. Shipping fees, any applicable duties/taxes and shipment insurance will clearly be display in the currency of your choice when you complete your purchase. There are no additional charges or fees when your order arrives at your door.
FedEx Cross Border creates a single, unified tracking number that combines multiple tracking details into one reference point. With your unified tracking, you can track your order from the time it leaves our warehouse, in California, all the way to its destination.
Where to find it??
Each of our products has its own unique size chart. You can find the size chart under the Add to Cart button. It is a tab that is sandwiched between our "The Facts" tab and "Free Shipping & Returns" tab.
Click the word "Sizing" and you will notice that a Size Chart will appear, like below.